Key points while using Ai-based voice automation technologies

May 26, 2021 7:18 pm

The imposition of guidelines by government is accelerating the production of new technologies that can provide solutions to business problems.

Due to the which, companies have invested in automation through Artificial Intelligence to speed up work from home, enhance the customer experience, and decrease costs. It wouldn’t be wrong to say that very soon the rise of AI will help in significant changes in businesses and industries. Thus, it’s essential for entrepreneurs now to be aware of the updates that AI makes to the business landscape.

As more and more interactions are taking place through voice inputs, the market space is becoming more competitive. In the fight of “the survival of the fittest,” you need to recognise and understand the impact of speech recognition on businesses now, especially its application in voice search.

Here below are listed 5 ways how AI-based Voice Automation technologies are driving business value for enterprises:

Voice Automation via Text to Speech technology

AI-based end-to-end Voice automation offers a wide range of solutions when it comes to the business operations such as multi-lingual text-to-speech technology. This service ushers the company to overcome the language barrier when communicating to the end-users with up to 14 major Indian languages and more than 10 foreign languages available. The offering facilitates phone calls to the customers, not just in their favourable regional language, but also automated as it is the most effective way to inform customers about their dues, payments, EMIs, etc.

Automated VocieBots

In such times of crisis, where we need less human intervention, most industries are facing backlogs as there are fewer professionals to cater customer queries. Automated VoiceBots can simply process and have queries such as balance enquiry, updating contact information, and more covered offering an ease not just to customers but to the operations of the company as well. VoiceBots are one of the most effective ways for the companies dealing in various industries like banking & insurance, hospitality, etc. to provide services to their customers around the clock by setting up these self-troubleshoot bots in the system.

Speech Analysis

Handling customer grievances and queries with voice support is a usual affair for most companies. End-to-end voice automation technology offers a complete system that helps such companies monitor all the important data using Artificial Technology and aggregate all the useful information in one place to assist higher authorities in decision-making.

For example; Reason customers want to switch, Competition analysis, Customer feedbacks, etc. AI-based Voice automation offers more than 25 features within the dashboard that can monitor all the data and predict KYI required to key business decisions.

Voice Biomatic

This offering caters to saving the periodic costs that goes in verification of users by enquiring DOB, address, email addresses, etc. on voice support. The repetitive confirmation can be a big overhead for enterprise customers. This can avoided by Voice Biomatic solutions where a user can be confirmed by just following instructions as simple as speaking 5 sentences and then, identified by AI-based systems. System technically identifies the customer by their voice inputs and further operates to solve the query preventing huge costs.

Searchable Online Video Conferences

In such times of nation-wide lockdown, professionals are working from home following the guidelines imposed by government. The teams are connected via different meeting software. Some of the Voice Automation services provide unique products vertical that makes such video meetings searchable. The advance speech recognition records all the data and then, provides tools that can assist in searching relevant inputs through all the stored meeting. By the help of keywords and tests, it becomes easy to navigate through the all the data points.

For more info, visit:  https://vspeech.ai/