Continental Study: Increasing Satisfaction with Software in Road Transport, but Many Companies Not Using It 

August 18, 2021 3:59 pm

Most logistics providers would like more driver assistance functions and fuel-saving technologies. 

Satisfaction in the transport industry with the software used for managing drivers, vehicles and logistics operations is growing, but more than a third of the companies surveyed are not using these solutions. This is a key finding of the study “The Connected Truck”, which was carried out for the second time since 2016 by the renowned social research institute Infas on behalf of the technology company Continental. The percentage of non-users – most of them small companies – is roughly the same as in the previous survey. In a reflection of current developments in this sector, it was also shown that when it comes to equipment, logistics providers are mainly interested in driver-assistance functions and fuel-saving technologies. Vehicle tracking and software security are also considered important, but companies are careful to invest. A summary of the survey results can be found here.

Software:

The industry needs tailor-made solutions – including for small businesses. A direct comparison with the previous study reveals a clear trend. Logistics and transport companies that use software solutions are now more satisfied with them on the whole. In particular, the companies surveyed rate software for monitoring driver behaviour roughly half a point better on a scale from 1 to 6 than in 2016. In day-to-day work, this software is also the most important kind, followed by software for planning driver deployment, vehicle management and logistics operations.

“Increasing data traffic has opened up greater potential areas of attack for cybercriminals,” says Mabire, who heads Continental’s Commercial Vehicles and Services Business Unit. The industry must offer solutions that are suitably sophisticated and practice-proven. But security costs money; it can’t be provided for free.” Only about half of the companies surveyed had already taken defensive measures for an attack on logistics or fleet management systems. Three quarters said they were not planning any major investments within the next six to twelve months.

For more info, visit: https://www.continental.com/en/